1 Stevie: slap a SRV CD on that stereo and crank the know up to 10 then let 'er rip!
{{{{{{HUG}}}}}}}

2 Verizon Online DSL Sales CSC-Tampa - aka DS-Hell


My best description of the DSL Tampa Sales office operation is: a complete Cluster-Fuck of ongoing problems and issues of epic proportions, directly under the control of (mis) Management from every level and their ongoing comedy of completely avoidable errors. Its even been compared to a Shakespearian-like tragedy where everybody involved needlessly suffers deep and permanent grief and losses. I have never seen such piss-poor judgment and operation skills when it comes to the decisions that are made and the way it wastes company money, pisses off, frustrates and churns customers and truly erodes the inner most soul of its best employees. After several years of having the misfortune of being employed here, I feel compelled to tell of my DS-Hell experience. It is only right and just, that the public and corporate get a senior Rep’s first-hand account of the day-to-day operations of this illegal abortion of an office. Please understand, this is NOT an employee gripe against the company, but a loud wake up call for anybody in Management who touches this thing that it is in dire need of a complete major process overhaul, as our survival is clearly at stake.
As you read on, you will truly be in awe of just how utterly fucked up and out of control this ENTIRE operation is. Things are so bad that a class action lawsuit by more than 10,000 completely pissed off customers was filed in January of 2001. You can see the details of the case by going to: www.cmht.com/casewatch/cases/cwverizon.htm. Many of the problems were caused by the complete lack of foresight by upper Management of keeping up with the cable companies in the “broadband race”. Both this and the somewhat delayed 2001 merge of Bell Atlantic and GTE left Verizon way behind and thus scrambling to catch up. This “rush” is partial cause of the present day turmoil that exists. You will truly be with your mouth agape in disbelief, as I cite several examples of the Cluster-Fuck in motion, it’s core and how it’s mass and gravity continue to grow unchecked at an alarming rate to this day.
Let me briefly cite exactly what’s at the core of the fore mentioned Cluster-Fuck and then further explain the examples:

1) The complete misdirection of inbound calls to the DSL Voice Portal (IVRU) system that is both known and documented by Management and their utter disregard and refusal to correct them.

2) A long history of inadequate, slow, poorly designed and error-prone ordering software, (Oasis, OLO, and SSP) as well as ongoing miscommunications to customers, once again under the complete auspices of truly incompetent and hands-off, lame-ass IT Management and their departments.

3) Escalating, outrageously high sales quotas on both DSL, dial-up and way over-priced Linksys Routers that are not ethically obtainable within normal 8 hr. workdays and ongoing IVRU issues. Unjustifiable and wasteful ongoing mandatory overtime, mostly due to above-mentioned #1 and below-mentioned #4.

4) A long history of extremely high employee turnover due to above-mentioned #’s 1-3, as well as other obscene “needs of the business” management policies. This too is documented in HR records. And now the “contractor-only” hiring policy.

Now, let’s take a deeper look into the above issues one at a time:

The IVRU DSL Voice Portal has an extensive, notorious history of frustrating both customers and employees alike to the point of near insanity. No one is spared the wrath of its relentless torture. It has always been completely inadequate at first, properly screening, and qualifying the caller and then routing them to the proper office that is best equipped to handle their type of call request. To make matters worse, it is now ALL voice response prompts, which means an even higher possibility of being misdirected. For example, a person with less than perfect English or diction can be routed to the completely wrong dept/office, depending upon how the system’s “voice recognition” interprets the caller’s voice input. So if you speak like The Elephant Man, talk ghetto, or like a true redneck, this system will swallow you whole and then shit you out to the wrong department; most likely into Sales. There are many days when our Reps. take 20-30 calls in a row that are not sales-related. Truly guys, a major fuck-up and a 4-star money-waster here!! Think about this: a properly designed IVRU should first get the customer to a main menu of basic choices, then further qualify and screen the call based upon the callers input. BY PROPER DESIGN, it should NOT let the customer GET to the WRONG place. That is its only fucking purpose!! When you let someone advance aimlessly thru the system by pressing the “0” key and they wind up in a residential DSL fucking Sales queue looking to get the balance of their home phone bill or to renew their Verizon Wireless Free-Up card; you have a problem Houston. Although the majority of the misdirects are external, many are also from other internal sources (other Verizon offices) that also need to be re-educated on the what/when before they transfer a customer to Sales. Historically, these people have proven to be as capable in their job function as Stevie Wonder being your tour guide during a blackout. Customers also complain DAILY about the difficulty of wading through the treacherous array of voice prompts and how much they hate to have to call in to us for anything.
Clearly, through both input from the different depts. and proper flow-charting design, we could both better serve the customers and employees alike, while saving a butt-load of money by both first completely re-vamping and then ongoing tweaking of the ENTIRE IVRU. Once again, Management at ALL levels refuses to do this. Any local manager with a grade school diploma could easily see this by doing regular call observations and then take the appropriate action to get it corrected. Over the years, they have wasted a shit load of money by hiring external companies to “determine if there is an IVRU problem”, only to come to the abundantly obvious conclusion that we are literally SLAMMED with butt loads of misdirected garbage calls. This has also been documented in a corporate-wide Service Alert in 2003. Contrary to the mental hand-job of outright lies they tell you, they can fix the problem and they fucking know it!! It is a relatively easy and inexpensive fix as well!! It will likely be key to our future survival. It is truly fucking amazing that we are a multi-billion dollar, global Telecommunications company and we can’t properly operate an IVRU?? What a complete and total fucking embarrassment!! At the present time, through the use of internal documented call tracking by multiple Reps., we receive 60%-70% mis-directs in the sales queue. An additional 10% or more are calls that are NOT DSL QUALIFIED or don’t have Verizon local phone service and should have never made it thru the IVRU to the Sales queue in the first place!! Now your total is nearing 70%-80% misdirects!! This means that if the IVRU did it’s job, we could operate the center with 50%-70% or less of the present head-count, not to mention eliminating mandatory overtime and restoring employee morale and dignity back to the office. The annual cost savings could easily be in to the several hundred thousand + dollars range as well. Why does this shameless charade go on and on when the “fix” is SO easy?? Just a glimpse within one section of the core of the impenetrable cluster. Everyday that they wait just pisses more and more money away. As a long term stockholder and veteran employee, I am truly appalled at Management’s indifference approach to the issue.

IT and ordering systems issues and other miscues have plagued the entire Verizon Online division since day one. It all started with a an ordering system called Oasis- more commonly known as “SLO-ASIS” by every poor soul that’s ever had to fucking use it. This IT ordering tool abortion used to take 15-20 minutes to complete one fucking simple DSL sales order and STILL had one of the highest rate of provisioning errors (order fallout) known to mankind. Many customer orders did not complete or got hung up with some error and the Loop Qualification was inaccurate. NX1.7, (the West former GTE ordering tool) although a much quicker and easier system for the Rep. to use, has not fared much better with the order fallout. As you can imagine, this just increases pissed off customers and churn, as well as calls to and from every damn department to get the problems corrected and the customer their service. To make matters worse, this piece of shit would periodically “clock” for extended lengths of time, or go down more than a Cajun whore during Mardi Gras for any reason at any time during the business day. There were days when you literally sat there at you desk waiting on SLO-ASIS, (like watching paint dry) wondering what the fuck you did in your miserable life to possibly deserve this kind of shit. Worse, yet, how the fuck could they possibly let this go on day after fucking day?? Another SLO-ASIS “loophole” issue involved sinister scumbag Reps. canceling your orders that were in progress, then replacing them with their own orders to get sales credit, once again leaving both you as a Rep. and customers with that “just raped”, not so fresh feeling. Not to mention their regular routine of “slamming” customers by the shit load!! These felon-like maggots openly laughed at and even bragged about their defiant acts of both company sales guidelines and ethics policies. Worse yet, local management looked the other way, as the more sales they got, the bigger their bonuses were and the better they looked to their direct reports. Although a few e-mails were sent out reminding of “proper sales guidelines”, most were either ignored or deleted upon receipt, as there was never any real threat of disciplinary action against the offenders. You then get to repeatedly re-live the emotional trauma of your rape, by watching in awe as these same thieving pieces of putrid shit get awarded “sales performance” prizes ranging from hundreds of dollars in American Express Gift Checks, to Las Vegas trips as well as fucking Jet Skis and 4-Wheeler ATVs costing over $5,000.00 each!! As a Rep, it’s like living a total fucking Freddy Kruger nightmare!! You try your hardest to make your sales honestly and truly help the customer. You endure the Vietnam P.O.W. camp-like emotional torture of relentless irates and misdirects that you can’t help. You apologize your ass off to customers daily, knowing that there’s gotta be a better fucking way to get this shit done right the first fucking time!! Does anybody in Management give a rat’s ass about any of this shit?? Obviously NOT!!
Finally, after years of administering punishing pain and torture to both customers and employees alike, Management realized that SLO-ASIS needed to be dumped like yesterday’s retched turd (summer, 2003) and gave us OLO, or commonly known as the 1-Step Tool. This next IT blunder was faster at taking orders, but gave more order errors and fallout (as it had to update into SLO-ASIS) then its slow predecessor and pissed off even more customers and Reps. In Jan. 2004, as they slowly transitioned towards the mid-April, 2004 release of SSP, both these systems were hosed regularly if not daily. I can clearly remember in mid Jan. of 2004, when the fucking Einstein-like genius of IT took down SLO-ASIS from 8:45 A.M. ‘til mid afternoon on 9 consecutive business days. This means that during the busiest times of the day when you needed to use the system most, you were completely hosed. Does this make any business sense to anyone, anywhere?? And remember, they’re not just crippling our one office. This system is used by other Verizon Online Depts., like Billing and Tech Support as well as Verizon local CSSC Reps. in every state that was former Bell Atlantic territory from Maine to West Virginia!! This affected literally thousands of employees. Don’t you think that in most normal companies, they would schedule this shit to be done after business hours?? Not these fucking lame ass retards!! How dare we ask them to come in on weekends or nights to get the upgrades done!! Once again Management watched it go on all day, every fucking day!! And do you know what the Management solution was?? Our Section Manager (on her way to the snack machine) would waddle through the floor with her farm animal size ass barking out commands to take “paper orders”. Way to go lady!! You ARE a modern day genius and a living fucking legend!! Problem there, is that she doesn’t give us “down time” to put the paper orders in!! And unless you come in at 7:00 A.M. on you own time you can’t use the system anyway, so you’re condemned to trying to squeeze your “paper orders” into the system during the day, either between calls, while you’re on hold with other departments or on your breaks. By comparison, a dental root canal procedure would be more pleasant.
As of mid April of 2004 we started to use the latest IT ordering problem child called SSP. Although SSP is very fast and helps the Rep. get the orders in quickly, it still hoses way too many orders. Worse yet, it leaves fallout orders in a “Pending” status for weeks, or months until ultimately the customer calls in irate and wants to know where the hell their order is. There was a period in May 2004 where we left over 4,000+ customers in limbo, hanging by their genitals in this “pending” queue. Once again, in true Management fashion, they send out a scripted service alert telling us to let the customer know that the orders will be completed as soon as possible, with no “service ready” date and that an offline team, with no ETA, is working the orders. How completely fucking weak and ambiguous is THAT?? To compound this insanity, literally fucking thousands of our customers have had their DSL service “disconnected in error”(for no apparent reason), due to some sort of internal system fuck up, that the retards at IT have not resolved yet to this day!! Is it any wonder why we have incredibly high customer churn and the American public fucking hates Verizon like Osama Bin Laden?? As of today, the “pending” problem still is a major issue and SSP clocks way too much and gives a shit load of error messages, once again thwarting both the sales and provisioning processes. I still have orders pending for weeks, if not months after submitting these to IT to be corrected!! Clearly, this entire ordering platform was never thoroughly and correctly beta-tested before it was brought online for use. Management should be crawling IT’s dyslexic retarded ass daily until the problems are corrected rather than distributing some vague bullshit band-aid solution script to read to our customers!! It is fucking unimaginable that we can both do business and treat our customers this way!! These poor people deserve an honest answer of when they can expect service. Customers have choices and if we can’t seem to get it done, they WILL go and HAVE gone elsewhere.
Other inexcusable IT embarrassments have been information being communicated to customers that is either misleading, inaccurate and/or completely erroneous on both the Verizon Online (VOL) website or through direct mail in the form of letters, phone bill inserts or post cards. Let me just touch on a few of these, so you can have a better feel of just how deep and wide the festering disease of incompetence has penetrated.
In a corporate service alert distributed on 8/4/2004, IT erroneously sent 75,000 letters to existing Verizon Online DSL customers that stated “Remove 1 VERIZON ONLINE DSL CUSTOMER”, indicating that their DSL service was being cancelled. How can 75,000 letters being sent out to customers possibly go un-fucking noticed?? Well, in the famous words of Johnny Knoxville: “Welcome to Jackass!!” How many desks and offices must it cross before somebody might question the wooden pallet load of 75,000 fucking letters passing by?? Not to mention the cost – each letter 37cents x 75,000 letters = $27,750 just in fucking postage alone!! And what about the fallout when these poor people call in, pissed off in a panic, wondering how and why their service was being cancelled?? How could anybody in IT possibly let this happen unnoticed and then do absolutely nothing to stop it!! Who IS driving this IT bus??
Through another corporate service alert dated 7/23/04 another inexcusable IT mishap was documented involving the Verizon Online ordering website that occurred from 7/8/2004 – 7/23/04. It impacted approximately 4,700 customers that had placed online orders for DSL service. The customers were mistakenly shown as being Loop Qualified (DSL available) in error, as DSL was NOT actually available. The problem here is that it took IT 15 days to realize that this had occurred before any one even noticed. How completely fucking weak is that!! Some of these poor people had been waiting for literally years to get DSL, only to have their genitals teased to the brink of orgasm and then left in a “blue balls”- like state of frustration, as they later found out that DSL was actually NOT available. To compound this total fuck up, there was also a “free after rebate” promotion for a Linksys wireless router going on during the same time period. Many of these eager souls, placed their order for that too paying by credit card, only to later find out that it was all a cruel joke. They got their routers right away, but no DSL equipment or service. And where do you suppose these customer calls were sent?? You got it!! To the Sales Dept!! Where we could do absolutely nothing to help these poor people, only to transfer them to our cancellations group (Retention) to credit them back and apologize for this shameless embarrassing IT internal fuck-up.
Other IT ongoing errors involve current Verizon local phone customers being sent erroneous information by mail that they are now “pre-qualified for DSL”, when in actuality they are not. The problem here is that IT sends large bulk marketing to everyone within a certain area where DSL is available within their Central Office (CO). However, not every customer within that CO is loop qualified (electrically capable) for DSL. Here again, IT drops the ball for not accurately qualifying these poor folks in the engineering database before sending them letters. Worse yet, they can’t even provide an estimated time frame for availability, which is completely unacceptable. Once again, leaving our customer perception in the toilet of a public rest room.
Although too numerous to cite here, a long notorious history of IT fuck-ups have occurred and I mention these few only to demonstrate both the scope and diversity of the ongoing problems that exist and how it truly impacts EVERY aspect of the business. To me, IT fuck-ups are both our biggest threat to the future of this company and by far the predominate root cause of the majority of the Cluster-Fuck of problems that they spawn. Those responsible at every level should be held accountable for all their ineptitude and demonstrated ongoing indifference regarding these types of issues. There are truly NO excuses or valid justification for ANY of this.

Escalating and unrealistic sales quotas and other management issues are now at an all time high. I don’t want to dwell on this section too long, but I do want to give you a clear view of just how skewed and out of touch these fuckers are with reality.
Let’s start with July 2004 DSL sales quotas: first they want you to sell about 323 DSL units this month. Now lets break that down: you have approx. 22 selling days to do this – so you need to avg. about 15 units a day to meet your quota. Problem here again is the huge call misdirect and order fallout issues. On most days, you are lucky to get an avg. of 13-15 DSL qualified calls out of the approx. 60 calls you answer. Of those you’ll sell about 12-13, with maybe 1-2 being a follow up. That means that you’ll avg. about 11-12 per day after all the ordering system IT fuck-ups which = approx. 253 sales per month. The conclusion: you finish the month at about 79% of quota. So as you can see, even if you sold every one of the DSL 15 qualified calls, (beyond a Superman-like feat) after order fallout, you couldn’t possibly meet this quota honestly and ethically without “slamming” customers. Next are the overpriced Linksys 802.11B wireless and 4-port wired routers. The wireless units competitively sell for an avg. of $39.95 after rebate in many major electronic stores. Other equal brands like D-Link and Netgear sell for $19.99 - $29.99 after rebate. The Verizon Online price is $99.95. A 4-port wired cable/DSL router competitively sells for $10-$20, after rebate. The Verizon Online price: $79.95. Holy shit!! Who the fuck in their right mind would possibly buy any of these things from us, when we’re 3-5 times or more the price of the rest of the fucking populated planet?? And our quotas on this piece of shit are at 74 per month for July and 90 for August!! That means that you’ll need to sell 4-5 per day to make quota, especially after people read the fucking Best Buy or Circuit City ad and find they’ve been a victim of “router rape” by Verizon and then return what you had to sell your ass off, for them to buy!! And to top it off, for the last 3 months, we’ve been advertising the shit out of this thing “free after $99.00 rebate”. So, now more than ever before, customers don’t want to spend the $99.95 for it at all!! Great time to skyrocket the quotas guys!!
Next item is about “close ratio”. First, lets give you Management’s calculation method, then, I’ll apply some 5th grade math of my own. Management says that they define your close ratio as your total daily DSL sales divided by the total # of calls you take daily; i.e.: 14 sales divided by 60 calls = 23.3%. Here’s the actual close ratio: 14 sales divided by the total number of DSL qualified customers whom you pitched –(15) = 93%!! Do you see how totally fucking skewed their methodology is!! This is nothing short of a complete insult to your intelligence!! They’re holding you as a Rep “sales accountable” for every damn call that you get, including the shit load of misdirects that THEY drive right in to our center!! If you have an a la carte router or dial-up sale, they are NOT counted as a sale and furthermore count against you for close ratio!! Can you see how totally fucking twisted and absurd both their math and logic is?? Their 25% ratio alone tells you that they acknowledge approx. 70-75% misdirected calls. Worse yet, they “coach” you if you’re consistently under “their” bullshit 25% close ratio rule. This leaves you dizzy, scratching your head in a Twilight Zone catatonic state of disbelief, as your true close ratio is damn close to 90%!!
The next departure from reality involves you being “sales quota responsible” when you’re on vacation. So that means that if you have 3-4 weeks of yearly vacation, YOU, as a Rep must meet your ENTIRE monthly quota; even though you’re not even in the fucking building!! Anyone with the common sense of a seedless grape could clearly see that this is impossible. Not these Fuckers!! If you start to fall behind on quota, they’ll put you on “an action plan” to improve your “poor” performance. Another classic example of the true Cluster-Fuck in motion and it’s warped view of reality.

Ongoing extremely high employee turnover has always plagued this office as well. It is the fourth and final component that completes the Cluster-Fuck. The synergy of ongoing problems and complete frustration will ultimately lead to your unavoidable surrender here. It already has for literally the hundreds if not thousands of the willing, yet doomed souls that have passed and continue to pass through our doors.
In October of 2003, Verizon Management employees were offered a “Voluntary Separation Package” – aka a VSP. At that time we had about 110 Sales Reps. on the floor. 62 of the 110 (over 56%) chose to take the VSP, proving both the “fed-the-fuck-up” and “completely hopeless” employee sentiment of this intolerable and unbearable working environment. For many, it was the ultimate “out” – a chance to be finally be free of their relentless misery, get about a years worth of pay and benefits and then flip this fucking place off in the rear view mirror one final time on your way out of the parking lot!! To cite a more extreme example: this July, we hired on a new Sales Coach from the leading global wireless phone manufacturer. Clearly this speaks fucking volumes about this entire sham and complete horror show of an operation.
Make no mistake, all the turnover here at this office is completely due to all the above fore mentioned items I cited. Every one of these things truly makes this entire experience like wallowing naked daily through a cesspool of raw sewage. To cite another more extreme example: At the end of July, we hired a Sales Coach from the leading global wireless phone manufacturer. Although capable, his tour abruptly ended in less than 1 week, after being bulldozed by the Cluster.
Another by-product of the high turnover is the invoking of mandatory overtime. This means that once again you are anally penetrated against your will to endure 1-2 hours of daily torturous overtime for months at a time until Management can hire some new victims. They justify this sham as a “due to the needs of the business” issue. In reality, its just one more mental hand-job of lies, deception and utter bullshit to cover for their own obvious ongoing incompetence. Management now hires “contractors only” (non-permanent employees). The vast majority of these misfits couldn’t hold a permanent full time job in most working environments, yet we choose to hire them anyway just to fill a seat. On some days, as you walk through the building, it looks more like a “best of” Americas Most Wanted ghetto reunion, rather than a serious place of employment. Besides that, most have no related experience and further complicate and contribute to the existing state of turmoil. As the new recruits come on the job, they then have to “re-align” (move) Reps. to “balance” the different sales teams. So, with the constant hiring, firing and quitting, you often have to move your desk/seat several times yearly to a different location. This causes a “Chinese fire drill” state of confusion, leaving you scrambling to get situated at you new workstation only to find that you can’t even log-in to the network to get on the phones and get your work done. And if you do ask for help, like getting your e-mail set up, odds are our local IT fucking pros will take a week or more to get to you. Let me give you a better actual example of this: in 2003, due to some IT fuck-up with Lotus Notes, (Verizon’s shit e-mail program) several Reps were without their e-mail for six fucking weeks before anyone of these retards could figure out the database/id’s had crashed and needed to be rebuilt. No other modern company on this planet would find that acceptable.
Another inexcusable office policy is that of “employee releasability”. This means that if you do happen to find another job within the company, local Management has the discretion of the if/when you can be released from purgatory to start your new position. Many of these poor and deserving employees have been held back for 90 days or more. Some of these people were then passed-up for the promotion, as the hiring manager needed to fill the position a lot sooner. So besides controlling your everyday miserable piss ant existence, they now have a firm, sinister and unyielding death grip on your entire future. Once again, leaving you as an employee completely hosed, knowing that your chance of both promotion and escape from your hell-like sentence has slipped through your hands. Hence the nickname for this place: “DS-Hell”. Kudos to fucking Verizon Online for being the first company to bring the Hotel California concept where “You can check out any time you want, but you can never leave…” to it’s best employees. Where else can you be given super human goals to achieve and yet be micromanaged and treated like such a kindergarten child??
On behalf of the company, from a Sales Rep who truly cares, I want to deeply apologize to any and all of our customers for the inexcusable and shameless Cluster-Fuck of problems that Management has caused us all. But we as employees on the front line, like you our customers are mutual victims of their relentless and repeated acts of unlubricated sodomy.
Until current Management is either replaced or figures out that they need to get in touch with reality, watching this place run for the dwindling number of us Bruce Willis-like Die-Hards who remain here, will truly be like watching a monkey fucking a football.

3 MOTHERFUCK VERIZON. THOSE FUCKIN ASSHOLES MISLED ME. I'M GONNA SUE THOSE MOTHERFUCKIN SATAN-WORSHIPPERS. VERIZON CAN SUCK MY DICK. FUCK VERIZON!!!!!!!!!!!!!!!!!!

4 My experiance as in explained in a email to VeriZoned -- winner of the most worthless ISP of the year Award....



My name is photog5, I am writing on behalf of the photog5 Family trying to get our DSL subscription straightened out...



I came here To this residence from 750 miles away after calling Verizon and learning I could get 3.5 down and 768 up for 39 bucks a month. .... I get here and your reps said I can only have 1.5/386 up -- much to my disappointment I continued with the order- we switched carriers from AT&T to come over to Verizon,, I now three days ago have just started to get online -- but guess what-- my download speed has been real slow -- 53K to 455k for the most part -- ok got a service ticket started - and incredibly my speeds went up to where I felt was acceptable .780 to 1.0 meg down and ok up of 299 -- so I play on the internet all day thinking the world is full of flowers again (called Verizon canceling my trouble call) --- till I get home just now and try my connection -- notably slow -- so I run the test at infospeedverizon and what 500 again -- not even 700 --so I get back and talk to 1800 567 6789 the Tech support and run thru the worksheet (AGAIN) (7th time aprox) when I tell him about the fact that we were told 3.5 then 1.5 and had to settle with that..... now when I said that the tech said well there is where your slow connect is coming from -- you only ordered 768 down you need to upgrade call the billing department !!!!! OK so I will do that tomorrow or see if you have answered by then..... Very tired and somewhat frustrated with this and its only my third day of being "online" here thru Verizon....... WE specifically asked for 1.5 were told we qualify for 1.5 and they wrote me up as 768.... end result -- I am getting 500 or so --- I cant have this slow of a connection, I take a lot of images and transfer them to my friends- and family - as well as I am a First person gaming fanatic -- sof2 css multiplayer online games need ping -- I haven’t got what I need here - The tech said upgrade - can you please correct this situation,

TO add to this I would like to tell you more ---
SO I get to Call Billing to have my account RE upgraded to a 1.5 since I was told by your tech that I was downgraded because the "wires to your house could only handle a lower signal"-- So I speek to billing and they tell me that in fact I am still listed as getting 1.5/386 that if I would like to up grade for ten dollars more per month i could get an even "FASTER" 1.5/128 ---?????? So I ask the guy to repeat that choice thats even faster -- he says again that 1.5/128 is a much better connection than 1.5/386--- ???? I am astounded to hear this-- so I tell him no thats not a faster connection and why would he charge me more for somthing that is LESS -- he said no your wrong - thats a better connection rate than 1.5/386..... OMG ok ok so I tell him lets just concentrate on getting me the 1.5/386 so he gets on three way call to a tech, she says sure you should be getting 1.5/386 (while he was on other line) then he hangs up and she says oh you were downgraded to 768/128 on the 22nd I see here --- I tell her the house has new line put in just for me to run my pc and please UN downgrade me --- she says cant do that -- I say thats rediculouse - I never agreed to downgrade and I would like to terminate our service because of this whole mess and inadiquit support.... she says ok we will send a technition out to see if they can do anything in 24 to 48 hours---

so now I wait with anticipation of what will be your next move.... you know on the 22nd BEFORe I was downgraded - I actually got an acceptable 1 meg down and was happy --thats all I want is to be able to get a decient ping....

I am SOOOOOO frustrated with this whole thing.... my poor father who is in poor health shouts "and they gave you the wrong modem" (because thats what the tech he spoke to insisted was the problem) --- I told him no that tech is wrong
I have the westel 327W wireless modem/router..

lol Ok I just had a Tech call here saying he will turn me back up -- he did -- he said it would help my ping - It didnt made it worse --

I am so OVER the top dissapointed with your service - I cannot believe you guys are selling such service.

I give up

veriZONED Suxors

5 Chill

6 Wow..what a fun read. i was thinking of working there. until now. by the way, that was the funniest bitch letter i have ever read. keep up the good work mm.

7 I hate verizon too, mainly for the lousy service but especially for the intrusive, exploitive cold calls. I tried to get on their DO NOT CALL list and got transfered around. They are highly abusive. How can we torture them? They deserve to have their offices bombed. I hope all their employees are ashamed to work for them. Sleazes every one.

8 I too HATE VERIZON DSL. I WILL TALK TO ANYONE WHO WANTS TO TAKE ACTION. FUCK THIS CORPORATE JUGERNAUT AND EVERY BITCH WHO SUCKS THE COLLECTIVE COCK OF INEPTITIUDE THAT IS THE BREAD AND BUTTER OF THE VERIZON OPERATION. I have never been so angy with a corporation since WTO SEATTLE. WHEN THE REVOLUTION COMES, I INTEND THROW BLOODY VD INFECTED SPUNK ALL OVER THE EYES NOSE AND MOUTH OF ANY VERIZON EMPLOYEE WHO STILL BREATHES. I COULD GIVE THE LITNEY OF REASONS FOR MY RAGE, BUT AT THIS POINT ALL I WANT TO IS SEE SOMETHING BREAK. PREFERABLY THE WINDOWS OF THE NEXT VERIZON TRUCK I SEE. FUCK VERIZON DSL. If you have any suggestions on how to thwart this faceless horrible theiving company please email me at ihateverizondsl@yahoo.com

Thanks and PS. Jesus loves you.

9 Verizon is the most arrogant company on the face of this earth. They stuck a pole right next to my back yard last year in the middle of my yard right next to my swimming pool. There are trees on the side of the yard, and the middle of the yard, but they chose to stick it right smack in the middle next to my pool. I would like to stick this pole up the motherfuckers ass who put this pole in. I have been complaining for a year and they basically don't give a shit. That's what happens when they think they have a monopoly on you. Go and get your service from anyone else. Use AT&T, SBC, Vonage your cell phone, whatever. Get your ISP form your cable company, SBC, Bellsouth, Comcast. Don't give them a dime of your money. They deserve to go the way of the trolley car. Eat shit and die. Verizon. a.k.a. Very Soon

10 No kidding. I thought I was the only one PISSED off customer until I stumbled into this VBA. (Verizon Bitching Anoyomous) Today's my Day 19. Why?

I had 768K, I was qualified for 3.0. Day 1, 768 got shut off, using dialup for now. Day 7, the Westel 327W Wireless modem/router arrived. They said I can use it by Day 9 after 6pm.

Oh, it's not working. The DSL light is blinking. So I guess it doesn't work. Called customer support about it. They were acting like fucking retards "Arf, it's supposed to be working. That's weird." DUH, you moron! "Call us back on Monday 8am Eastern time" That would be Day 12.

So, by Day 12. Called them again for the updates.

All questions' answers are "YES" but I wish I could have replaced YES with rude comments

"Modem plugged in?" Yeah.....
"DSL filter in?" Yeah.....obviously.....
"Phone line plugged in modem?" What the fuck do you think we're are? RETARDS? We know how DSL works so quit fucking around.
"Is the modem's power cord plugged in?" If it's not plugged in, IT WON'T FUCKING WORK, YOU DIPSHIT!
"Then I have no idea what's up. Maybe we put wrong phone number" Thanks. just great.

Day 13, updating remedy ticket: Sync Issue "Active" intead of "In Process" They're doing absolutely nothing.

Day 14, same, but changed dates.

Day 15, same problem, called them. "Oh, if it's 48 hours of ticket problem, call us. We start working on it on 72nd hour" Assholes.

Day 16, same problem, and it's 72 hours already. "Oh, it's Friday, time to go home, off for weekends." YOU MOTHERFUCKERS.

Day 19, still nothing. We're going to bitch at them today. We're going to call supervisor but I'm sure nobody in Verizon gives a shit, really. All my friends have worst experiences they ever had with any company, even a piece of shit 99 cents store, for fuck's sake! FUCK YOU VERIZON, YOU PIECE OF SHIT. I WANT TO BREAK EVERYONE IN VERIZON TWO FINGERS FOR GIVING US V!

11 Just got DSL again w/verizon--was dropped in Dec '04 for unknown reasons. At the time they wouldn't let me pay the bill and said I had to start a new account. Ok, they sent me a final bill for $9.95 and I thought to nyself 'you mean I suffered all this embarassment over 10 bucks? So here I go again, new account and it's supposed to have 30 days free. DSL ready 4/26 and on 5/7 I am billed the regular monthly fee. I call up billing and the guy says you got your 30 days - the bill would have been $42 bucks higher without the free 30 days. I tried explaining that in my world if the service starts on 4/26 thirty days free means no bill until 5/26. Not so he says! I check the billing online and see that they have actually billed me from 4/26 - 5/7 for DSL service and then took in off again in the back end! THat's not free! You can't bill me and then credit me for the same shit!!! The actual free credit I got was $41 bucks but my point is that the bill was $14 bucks higher due to the billing of service from 4/26-5/7. But wait, I paid the bill so I guess than can do what they want. Also, why is it that after like three days of being on my connection disapppears requiring me to restart my PC. That;s getting annoying. Always on should mean always connected but thats not the case apparently. Oh well, as an educator in Philly I know that stuff always looks good on the outside but is usually shit on the inside. I guess it comes with being poor 'cause this shit can't possibly matter to the wealthy.

12 Hey fellers. . . I uhm am a verizon employee trust me when I say we know the DSL is Bjorked in a big way! I'm in another department alltogather but I still get your calls from time to time. Let me just tell you this DSL was never really supposed to be a end all be all isp the real money is flowing into FTTP or Fiber To The Premisis this is really hot 5 mbps down 5 up for $30.00, 10 up 10 down for $40.00
and 15 up 15 down for 50.00 they rolled it out in a test market in Keller Texas last summer and is now in 15-17 cities including the most dumb city in the US of blinkin A Fort Wayne Indiana (realluy look it up it really has been voted that by GQ mag) anyway ya'll have good luck with your DSL and pray for FTTP to come to your area soon.

13 Verizon Wireless Services, is a division of Verizon who currently provides Cellular Services to millions of people throughout the United States. It has been known to be one of the WORST Cellular providers in the nation and really doesn’t care about its customers because they believes if they could make a buck providing horrible services the executives will get paid. Verizon also is known to make false, missleading representation on how good they are. Its time we fight back and do something about it now before it's too late and Verizon scam some other innocent person.

August 21, 2005 - Have you ever owed a bill to Verizon Wireless for services not received, not up to perfection or for something an associate at Verizon said you wouldn’t be charged for? If you answered yes then please rest assured that your not alone. Millions of people throughout the United States have complained that VERIZON WIRELESS has overcharged them, ripped them off and have made up charges for services they did not received. One advocate by the name of Jon is fighting back via the internet and has just launched the newest website to hit the World Wide Web - VerizonWirelessEatspoop.com

After dealing with MANY Associates at Verizon Wireless, Elizabeth Sturgis from Verizon Wireless Executive offices he is encouraging everyone to fight back by doing the following:

(1) If you do NOT have any services through VERIZON do not join them, your better off going to another service provider like Cingular Wireless, TMOBILE or Sprint/Nextel

(2) If your experiencing any billing issues With VERIZON WIRELESS IMMEDIATELY Contact the Federal Communications Commission via their website or via mail and complain about them.

(3) File a complaint with the Better Business Bureau

(4) Contact your Attorney generals office

--- MOST IMPORTANTLY LOGON TO OUR WEBSITE:
http://www.VerizonWirelessEatspoop.com